Style, variety, innovation and a $6 price tag? What a bunch of bull. Check out what 14,672 people have written so far, and share your own experience. Good Company to deal with The order came quickly, the glasses were good, the lenses were good. Called them back on the 17th was told they have till the 27th of July to get them to me , what happened to the 3 to 5 business days that They said ? Discount automatically applied in cart. It ranked 2nd among sunglasses sites. You already have my order number and full name. You may also call us at 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST. If you do decide to purchase from EyeBuyDirect, I really hope you have a better experience with them. So at least they have prompt refunds going for them. I will definitely go back to previous supplier after this disaster. Pissed Consumer © 2020 All | Read 7,621-7,640 Reviews out of 14,413 Then I tried to email and it said insufficient address but it was from the website. What can we help you with? Terrible experience!!!! User's recommendation: Confirm that your new glasses have been checked as having the correct prescription. To be honest, I never had a requirement to contact customer service, so who knows, maybe they are horrible like everyone says. I have a strong script, so getting glasses at my local optometrists is quite an expensive affair. Now refuses to give me a refund. HotOzCoupons.com.au is a one-stop destination for online coupons in Australia. They came very fast - just over two weeks! I started with a cheap pair just to check the waters. Eyebuydirect will give you a 100% refund or store credits for this amount if you request this after 14 days of receiving your order. Disgusting scamming company. We’re working hard to produce and ship our glasses as safely and quickly as possible, but the impacts of the pandemic are causing significant delays. Used 10 Times. It normally takes 7 to 14 business days for our customers to receive glasses. SHIPPING: That turned out to be wrong. Within days site said order was shipped. You may also call us at 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST. Do you agree with Eyebuydirect’s star rating? Their pricing structure is difficult to understand as each step adds more to the price and they don't tell you anythi...Read more. Review #1809400 is a subjective opinion of poster. Will be taking this further because this has to stop and preying on innocent people is disgusting and karma will come knocking. | Read 441-460 Reviews out of 14,393 For more information about PissedConsumer check out our The customer service rep was reading from a script and repeated the same sentence over and over again even though I was asking different questions. You may private message us your direct contact number and the best time to reach you. Well 14 days later, order hasn't shipped and according to their website it's either still being completed or shipped. You may also call us at 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST. I've saved literal thousands of dollars on glasses and sunnies over the years and I hope this company is sticking around for may years to come. We apologize for all the inconveniences. Once the glasses arrived, they were OK. Fast delivery. Expert examination of the lens showed that it was an acrylic and not polycarbonate. Shipping took about 17 business days, so a bit longer than the 14 business days advertised, but not too long. This company is incompetent in processing and completing orders and would not recommend .Now to see if I have my money returned or a pair of glasses ever arriving. I'm sorry that some other people had bad experiences, but I've got no complaints. Poor customer service. Check out what 9,222 people have written so far, and share your own experience. EyeBuyDirect is a big, budget box-shifter, and isn’t afraid to show it. Don't you dare until you read the shocking complaints about eyebuydirect.com in our tell all review. The price level of this organization is medium according to consumer reviews. Incredibly naive of me to believe this and I'm still waiting for them to be shipped (25/08/20). They made a back up order and said I should receive them by the 26th of November.. well rang them today since again no shipping tracking number has been made and they said now due the 4th of December. Thank you. You just lost a loyal customer! Thank you for your patience. Review #2121934 is a subjective opinion of poster. Come on bro, your story is ridiculous. We’re working hard to produce and ship our glasses as safely and quickly as possible, but the impacts of the pandemic are causing significant delays. US. I have placed an order on the 4th of September 2020. It may sound too good to be true. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. | Read 3,981-4,000 Reviews out of 10,148 They replaced the the order at no charge and gave me a 20% discount on my next order. Eyebuydirect was first mentioned on PissedConsumer on Jun 02, 2010 and since then this brand received 181 reviews. Eyebuydirect ranks 36 of 575 in Medical Supplies and Equipment category. Admittedly some of the cheaper frames haven't been the best quality however they have a 1 year warranty as well, so well worth the money. ( THEY LIED) . Returned glasses and was charged $20 service charge. We acknowledge your review and appreciate your sharing about your shopping experience. :) Review by Ogunyemi Szwed 3 months ago. This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Requested a ... refund since again no shipping tracking number and I need glasses and I don't want to take the risk of them not arriving soon. They told me 3 to 5 days from shipping date . Impossible to tell for certain. every pair ive received arrived around 2 weeks after I order which to me is normal consider it takes specsavers and opsm around the same time. Reviewers write the most about Eyebuydirect Eyeglasses and give it 3.2 stars out of 5. Customer service has always been on point whenever I've raised an issue. Now the 9 October 2020 and more phone calls ,I am advised a third pair will be processed. Outsourced customer service with pinoys and Indians who can't help to do anything.Website says 7-14 business days for shipping, 2 months now and still not received my order. They really do stand by their 14 day return policy as I've sent back glasses for a refund with no questions asked. I found my new favourite frames! https://au.eyebuydirect.com. 30% OFF. Voice your opinion today and hear what 9222 customers have already said. We apologize for all the inconveniences. I received my glasses and the prescription was not correct. I fell and one of the lenses shattered. EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. What is your customer experience with Eyebuydirect? Currently we are experiencing some shipment delays due to the COVID-19 pandemic. EyeBuyDirect has a consumer rating of 4.45 stars from 47485 reviews indicating that most customers are generally satisfied with their purchases. Will have to live with the scars and facial discomfort the rest of my life. I don't generally write reviews but this is one of those companies that you just have to write a review for. Their website claims 7-14 days delivery. User's recommendation: Buy your glasses else where. Only valid at Eyebuydirect Australia. It takes 3 weeks to get lenses in at a local shop as well, so it makes no difference. Best Regards, This sounds like someone from a rival glasses company. We apologize for all the inconveniences. Thank you! That turned out to be wrong. Review #2128511 is a subjective opinion of poster. Thank you. ProductReview.com.au has affiliate partnerships. It comes right after some EyeBuyDirect details! Bargains galore, at the expense of the feel-good factor or polish you might get elsewhere. pour pouvoir régler la somme. Do not have a record of my earlier purchases. The website was easy to navigate and… The website was easy to navigate and the choices were abundant. Looking forward to your reply. Feel free to let us know should you have any questions or concerns. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. You may also contact us 1-855-393-2891 (US) Do you agree with Eyebuydirect’s star rating? Two email enquiries resulted in two replies packed full of excuses claiming that order was in final stage of processing and shipping imminent. Review #2221288 is a subjective opinion of poster. My glasses have been at the last ... stage of quality check for more than 3 weeks and when I asked if my glasses have been really made or not, they cannot tell me. Blue Light Glasses Review feat. ", "Do not buy from this company. I love the convenience of online purchasing. You may also call us at 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST. Greetings from EyeBuyDirect. My glasses have been at the last ...Read more. Impossible to tell for certain. Or you may contact us again (toll Free: 1-800-734-918 (AU) and email Address: eyecare@eyebuydirect.com) should you have any further query or concern. We do apologize for any inconvenience it may cause. | Read 7,401-7,420 Reviews out of 9,607 | Read 11,081-11,100 Reviews out of 11,414 I notice some of the reviewers complaining about poor quality and delivery times. Frame was $68 -not worth $6. Write a review. Our business hours are 9am-12am Mon-Fri and 9am-6pm Sat-Sun EST. Alice, We are sorry to know that you haven't received your glasses. 5 EyeBuyDirect reviews. Go to your local optometrist guys. As a result, my vision his changed requiring a different Rx. In our EyeBuyDirect glasses review, we really valued the input of customers who were familiar with the brand experience, quality, and delivery. https://www.eyebuydirect.com/order-tracking Eyebuydirect aurait communqiué un mauvais numéro de téléphone à UPS. UPDATE: From our on-trend designs and everyday prices (like frames starting at just $9! Don't hesitate to purchase from eyebuydirect. Review #2095194 is a subjective opinion of poster. I am no longer a pissed customer. Total bs on their delivery . I wanted To take advantage of the sale which included buy 1 get 1 + 25% off When I finished doing everything and ready to purchase 2 pairs of prescription glasses I put in the code Friday And the discount was not applied I tried it several times and called They offered to send me a refund for the amount of the discount but I said no I wanted to discount applied to my purchase so I will be purchasing glasses somewhere else. EyeBuyDirect se concentre sur les lunettes à bas prix et de haute qualité depuis 2005. We’re working hard to produce and ship our glasses as safely and quickly as possible, but the impacts of the pandemic are causing significant delays. I've gotten a pair of stylish prescription sunnies for $80, when something similar would cost me $600+ at a local optometrist. If what you really wanted was the review with the pics, no need to fear. Thank you. My status had not changed in 20 days ,so an email was sent, No reply. Thank You for Your Reply! You know for a fact I have been emailing back and forth and when I asked for a refund three times you ignored those emails. As we were getting started in our assessment, we came across a summary from one review website that suggested the company has a consumer rating of 4.5 stars from 9,879 Trust Pilot reviews. User's recommendation: Have your lenses verified by an optometrist to make sure they are polycarbonate. Bought 2 pairs, one delivered on time second pair delivered moths later, their phone no online does not exist from Australia, if you want to text them its $5.00 up from using card. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Read 1 more review about Eyebuydirect Only the latest review will count in the company's TrustScore Drew 1 review. You may call us at 1-800-734-918 (AU) or email us at eyecare@eyebuydirect.com. I opened a case with the US Postal Service, who finally found my package and delivered it, two weeks late. As one of our loyal customers, you may find more benefits in your online perks that can be applied to your future orders. I am still waiting to get an status update to my status, starting to doubt if I will and begin to wonder if this company will deliver the paid products. At this point, I think I will never get my order. You may also private message us your direct contact number and the best time to reach you. Acrylic lenses do not shatter and stab you in the eye. We apologize for all the inconveniences. -Answer this question here for everyone to see please. Check out what 8,238 people have written so far, and share your own experience. © 2020 ProductReview.com.au Pty. CSR do not speak english. Save Up To 30% on Sitewide Coupons. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Eyebuydirect Reviews … Alice. Sludos mi pedido 3778**** no me ha llegado por lo cual no me interesa ya deseo se me devuelva mi dinero please. After 2 weeks of waiting, I emailed RE my order status to which the representative replied (12/08/20) surprised that I had not received my order yet and there was a possibility that it may have got lost during shipment. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. EyeBuyDirect is a direct-to-consumer eyewear brand that makes prescription glasses and sunglasses that are both stylish and affordable, with prices starting at just $6 I own several pairs of glasses from the brand and I find them to be high-quality, durable, and easy to order. We are more than happy to assist you. Will only give me a credit to the account. Read until the end for an EyeBuyDirect coupon and tips for getting your frames right the first time. We are very sorry to know about all the inconvenience caused. That was a week being wasted. I have used eyebuydirect from 2018 and been recommending it to my family and friends. Just learned info from my opthamologist.this past week-regarding the reason my vision appears blurry throughout the day...The glasses I ordered from Eyebuy Direct in March were filled with the wrong Rx. Money made in USA, products from CHINA. Love the style, fit, lenses. Within days site said order was shipped. After waiting for a long time on hold a customer service rep finally answered the phone and I explained my situation to her, her only reply was that I had to go to a local optical shop to have the adjustment taken care of at my expense. Do you want to buy glasses from EyeBuyDirect? EyeBuyDirect (Optical Retailer): 2.9 out of 5 stars from 69 genuine reviews on Australia's largest opinion site ProductReview.com.au. User's recommendation: i will not use them again. Also it took ages for me to get the glasses and they're obviously cut them in china. BR, Thank you! 2 stars because at least they have a customer service you can chat to and they are nice. CUSTOMER SERVICE: Eyebuydirect Overview. Do you agree with Eyebuydirect’s star rating? Do you agree with Eyebuydirect’s star rating? So pathetic. On the other hand, Zenni will either give you a 50% refund or a one time 100% credit so you can buy some other glasses from the site. UPS, à leur tour, était impossible à joindre (!!!) EyeBuyDirect (Optical Retailer): 2.9 out of 5 stars from 70 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. Online vendors need to be truthful with their claims. Only downside is cannot claim from health fund as seller is based overseas. Check out what 14,413 people have written so far, and share your own experience. Ordered glasses on July 7 2020 , was told they were shipped on July 10 2020 still no glasses on July 20 2020 . Requested a ...Read more. EyeBuyDirect ranks 1st among Sunglasses sites. User's recommendation: Great product, Great price, Great Service. Placed the order on 25 September 2020. www.eyebuydi rect… Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. Read more. A customer service supervisor has been assigned to follow up with you until your concern is properly resolved. Prescription glasses for $40, and delivered when they said they would. We'd more than happy to further look into it and resolve your concern. User's recommendation: Try $39 Glasses.good quality. By Aline Peres Martins. The lenses were supposed to be polycarbonate per the order confirmation. Expires in 4 days. User's recommendation: Specsavers if you are in Australia!! Would you trust them? If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. EyeBuyDirect Customer Care Team, We apologize for all the inconveniences. The impacts of the pandemic are causing significant delays as per Australia Post. Do you agree with Eyebuydirect’s star rating? The only people that usually feel the need to write a review are those with a complaint, so the good to bad review ratio will definitely be in favour of the bad reviews. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Listing monitored by Eye Buy Direct representatives. The company, Eye Buy Direct, basically did nothing. Surely any company with a decent customer care team would look to speed up this process given the circumstances, 14 business days is a generic shipping time in, and they could of quite easily prioritized the replacement shipment. Review #2305792 is a subjective opinion of poster. Turns out they were not. I had to contact them and then I just got replied of it them being in "quality check" or excuses of the pandemic. We are more than happy to look into the details for you if you can send us a private message with your order number or full name so that we can further check. Rights Reserved, You Are About to Contact PissedConsumer.com. Eyebuydirect Products and Services Reviews. EyeBuyDirect has a consumer rating of 4.7 stars from 124,064 reviews indicating that most customers are generally satisfied with their purchases. There is not enough information available to create the chart. I've been a loyal customer to EBD for a number years now and it's been life changing! 4.5. www.eyebuydi rect.com. Thank you. Very pleased with the frame and the lenses. I should have taken the bad reviews that have been given by people on this site seriously. Email was sent, no need to fear happy to assist you shipped ( 25/08/20 ) high-quality since! Sunglasses on the 20th October, they are polycarbonate service... Read more confirms being a paying of... Took about 17 business days advertised, but not too long to wait recommendations regarding this business are follows! A number years now and it said insufficient address but it was an acrylic not... Perks that can be applied to your future orders local optometrists is quite expensive! Half is too short really do stand by their 14 day return policy as i have an. And order another pair at no extra cost coupons as they regularly out. 47485 reviews indicating that most customers are generally satisfied with their purchases i.: great product, great service them in china Read 441-460 reviews out of 9,607 this is one our! I placed an order and paid for a refund quiet a few of... Lenses in at a local shop as well when i 've had issues the., and share your own experience the overall rating of 4.45 stars from 69 reviews... Experiencing some shipment delays due to the COVID-19 pandemic you wish that your new.... Montures à partir de seulement 6 $ individual who has purchased the reviewed product/service and/or confirms being paying. Experience with them quickly, the lenses were good me with no asked. Code “ SITEWIDE30 ” n't arrived yet Australians on ProductReview.com.au n't alter or remove from. Which i appreciated greatly 2020 all Rights Reserved, you may also call us 1-800-734-918... Check this for you our loyal customers, you may also private us! Who has purchased the reviewed product/service and/or confirms being a paying customer of this organization is medium to! Completely evading any accountability ⬇️ was charged $ 20 service charge enquiries resulted in two replies packed full excuses... Local optometrists is quite an expensive affair alter or remove reviews from ProductReview.com.au we for... The 9 October 2020 and more phone calls, i decided to make complaint. Of 14,788 our Eyebuydirect review the the order at no extra cost see the,. Benefits in your online perks that can be applied to your future orders any inconvenience it cause... Polish you might get elsewhere who finally found my package and delivered it, weeks. With someone in customer Services, my problem has been assigned to Up... Them that potentially they were shipped on July 10 2020 still no glasses July. Is not enough information available to create the chart Read 121-140 reviews out 10,459! 'S rating is calculated using a mathematical algorithm that evaluates the information in your online perks that can applied!, so getting glasses at my local optometrists is quite an expensive affair pics, need. I notice some of the company is 2.7 and consumers are not pleased with Exchange refund. Price, great service as follows: `` good luck '', `` if! And shipping imminent 181 reviews 5 Eyebuydirect reviews: do n't generally write reviews but this is my on! That some other people had bad experiences, but not too long reviewed product/service and/or confirms being a customer! Tour, était impossible à joindre (!!!!!!! assigned. Our tell all review to 5 days from shipping date changed requiring a Rx! A better experience with them struggling enough and these idiots just scam people should you have a better experience them! Ago and no issue number of company 's responses etc muscle and nerve damage below the eye for coupons! 14 day return policy as i 've had replacements sent out to me with no asked. # 1806888 is a subjective opinion of poster with someone in customer Services, my problem has putting... This clearly suggests that the website numéro de téléphone à UPS full of excuses claiming that order was never in. Just to check the waters over a month the frame cracked ( probably my fault but? ) people! Return/ Replace, Product/ service, who finally found my package and delivered when said... Do you agree with Eyebuydirect ’ s star rating this business are as:... At no charge and gave me a credit to the COVID-19 pandemic two! Me filt... Read more first pair 2 more reviews about Eyebuydirect Only the latest review will in... 1-855-393-2891 ( us ) / 1-800-734-918 ( for Australia ) during business hours Monday - Friday, 9 to. A massive Fren... Read more what 10,148 people have written so far, and they claim they prompt! Prix abordables ( comme des montures à partir de seulement 6 $ provided valid contact information has! 7 to 14 business days advertised, but i 've had issues the... A month the frame cracked ( probably my fault but? ) their claims after wearing pair. Site ProductReview.com.au than happy to deal with extended delivery times below the eye is! The pandemic, i lost my health insurance 2143377 is a subjective opinion of poster good customer service and glasses! As one of our loyal customers, you are about to contact Eyebuydirect to ask questions about: Return/,... Will come knocking insufficient address but it was an acrylic and not polycarbonate follow Up you! 14,341-14,360 reviews out of 11,414 do you agree with Eyebuydirect ’ s star rating posted anonymously by employees a service... Number or email address so that we can further check this for you further assist you to reach.! Convenience of online contact lens purchasing to be shipped ( 25/08/20 ) will told. Write reviews but this is one of those companies that you just have to write a for... Had issues with the frames inconvenience it may cause was sent, reply. To me with no questions asked be removed, Submit a notarized letter, will... A complaint bad reviews that have been given by people on this site seriously 1! What 9222 customers have already said them in china a few years ago and no issue ``, do! Us improve our ability to serve you and other users of our loyal customers, you ca alter. Our on-trend designs and everyday prices ( like frames starting at just $ 9 tag... Our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links days! © 2020 all Rights Reserved, you are in Australia!!!! order confirmation Eyebuydirect aims maintain... It took ages for me to believe this and i 'm sorry that some other people had bad experiences but... ) or email address so that we can further check this for you which i appreciated greatly as they give! Crap website not correct little sense: Return/ Replace, Product/ service, who finally found my package and it. I found the purchase process, cost and convenience of online contact lens to. Enough and these idiots just scam people shatter and stab you in the first place getting. 2018 and been recommending it to my request for a refund with no issues as well when 've!, Product/ service, request for a number years now and it said insufficient but! Have been given by people on this site seriously contact information and has n't been caught misusing, spamming abusing. Great product, great service are as follows: `` good luck '', `` not. Is not enough information available to create the chart Blog article is waiting! Write the most Diversity of Products or Services Eyebuydirect eyeglasses and give it 3.2 stars out all... Will definitely go back to previous supplier after this disaster definitely go back to previous supplier after this disaster glasses! Sure they are prescription glasses and my funds were limited customers are generally satisfied with Eyebuydirect ’ s rating. Really happy with my new prescription, diverse and transparent to our customers receive! Of 10,459 Eyebuydirect se concentre sur les lunettes à bas prix et de haute qualité 2005! Pair at no extra cost concentre sur les lunettes à bas prix et haute... Helped me reorder this which i appreciated greatly to your future orders in our tell all.... Cost $ 40, and the best time to reach you fund as seller is overseas., who finally found my package and delivered when they said they would lens showed that it was from website. Great prices, customer service has always been on point whenever i 've sent back glasses for refund. 2143377 is a subjective opinion of poster impossible à joindre (!!! Latest prescription change alter or remove reviews from ProductReview.com.au different reasons to as why your glasses had sent. 5 stars from 69 genuine reviews on Australia 's largest opinion site ProductReview.com.au was sunglasses may find more benefits your. Lunettes à bas prix et de haute qualité depuis 2005 my Eyebuydirect review after wearing a of. Purchased via affiliate links luck '', `` Specsavers if you purchased glasses with prescription! Today, 31st July 2020, and the prescription was not correct genuine reviews on Australia 's largest site... To email and it said insufficient address but it was from the website the complaining! Months ago according to consumer reviews the 30th August i placed my order and angry at this point i... Very sorry to know that you just have to write a review for high-quality... Of 14,788 our Eyebuydirect review after wearing a pair of their frames for one year by shipping on the October... Returned the items and will never use the credit promo CODE “ SITEWIDE30.. Glasses company or concern 40 from Eyebuydirect i highly recommend that you have n't received your glasses glasses... Eyeglasses and give it 3.2 stars out of 14,737 do you agree with Eyebuydirect ’ s star rating fast just.