They provide customer service care through the assignment of rooms; payment and reservation processing; and handling complaints and concerns. What is the Job Description of a Concierge. This Hotel Concierge job description template includes the list of most important Hotel Concierge's duties and responsibilities.It is customizable and ready to post to job boards. Additionally, the candidate lists three details for each job to further demonstrate capability. In addition, he or she is familiar with local businesses, venues and special events and listens to the requests made by guests, offering solutions or recommendations tailored to their needs. What Are the Courses in a Bachelor's Degree in Hotel Management? A concierge (kaan-see-ehrzh) works at a luxury hotel. Concierge Job Description: Our company is in search of a friendly and professional Concierge to manage all client services. Why wasn't this page useful? Which Schools Offer Interior Design Programs near Las Vegas, NV? Duties in a hotel include making dinner reservations, mapping out directions, purchasing hard-to-find tickets, booking tours, or finding a doctor who makes house calls. What Will I Learn at Hotel and Resort Management School? Special outings and even serving as an administrative assistant in setting various appointments may be part of the job requirements for concierges in exclusive resorts. They're responsible for the daily operations of hotels, motels and related establishments. Online Bachelor's Degree in Hotel Management. Recordkeeping: May need to maintain guest records and supervise hotel staff members. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. Some hotels even have part time positions available. A large aspect of communication is the ability to listen and evaluate. A polite, professional manner in your communications is important in maintaining the general atmosphere of a quality hotel experience. include working scheduled shifts each week and dealing directly with guests A great job description starts with a compelling summary of the position and its role within your company. Being a concierge can be an exciting and challenging position. Your summary should provide an overview of your company and expectations for the position. According to the U.S. Bureau of Labor Statistics (BLS), concierge employment could increase 5.3% in the 2018-2028 decade (www.bls.gov). Salaries for concierges vary greatly according to location. Description - Skills - Education - Trends. The job of a Concierge may involve being on shifts and working on any day of the week. A concierge provides guests with information about locations and services outside of the hotel. The most common employers are the hotel industry, resorts, casinos and cruise ships although other industries, such as assisted living facilities and niche markets employ concierges. Many concierges are promoted from within a company, having worked various jobs that gave them the necessary skills. A concierge's main job duty is to fulfill a request placed by a client, visitor, guest, or tenant. The job of a hotel concierge is to ensure guests have everything they need during their hotel stay. The concierge has a wide range of resources available to guests. He or she must learn to not only listen to what the customer is saying, but also what isn't being said. Concierge Performed duties of a concierge for the unit and answered phone calls, including patient's intercom phones. A concierge is always polite, flexible and accommodating. In medieval times, the concierge was an officer of the king who was charged with executing justice, with the help of his bailiffs. You order tickets for music or theatre shows and provide directions to these events. The two jobs listed both include the dates of employment, the job title, the company name, and the geographical location. Some hotels even have part time positions available. They often have a high school diploma and learn on the job. 3) Make travel arrangements for sightseeing and other tours. Upscale resorts and hotels offer more high-end concierge services that cater to every whim of their guests. Concierges act as the first point of contact between guests and an organization. Multitasking abilities, interpersonal and communication skills. ️ Check out our Complete List (500+) of Job Description Templates!. The concierge position is one supported by tips from customers, so your performance at your job can factor into your wages in this industry. We will cover the details about the job of a concierge, including salary, training, duties, and more. Corporate concierges are a specialized type of concierge. Concierge job summary. Jewelry and apparel also fall under this type of service as does making flight and other hotel arrangements. These needs may include anything from arranging transportation to the airport, to reserving dinner reservations at the finest restaurants. Or arrange a cab to the airport. If you enjoy helping people and you have a knack for getting things done, this can be an excellent career choice. These can be as mundane as finding a specific brand of cigar or coffee to ordering flower gifts. As a Concierge, you will be the first step in each resident’s customer service experience. Concierges are responsible for being the point of contact for hotel guests who seek guidance and assistance during their stay. All Rights Reserved. For example, a corporate concierge handles both business and personal travel arrangements for busy professionals. What Are the Requirements for a Doctor of Ministry Studies Degree? Because spa-goers first visit the concierge desk, it must be tidy at all times. Other skills that a concierge should have include: The guests look upon the concierge as a font of information. A great job description starts with a compelling summary of the position and its role within your company. What Are the Education Requirements for a Hotel Management Career? Front desk clerks, also known as hotel, motel and resort desk clerks, are typically the first person that guests encounter upon check-in. The concierge should be knowledgeable about the company and what it offers to guests. Makes guest reservations for air or other forms of transportation when requested. This could be something as simple as a brochure, pamphlet or map of the city. The concierge usually has a desk in the lobby of a hotel or high-rise apartment building. Chief Concierge Job Description - Jooble. You provide information on the surrounding area, including restaurants, nightlife and shopping. Most concierges don't have any formal training, but, because of the nature of the work, learn their skills from on-the-job training and from working their way up from entry-level positions. Making special arrangements and reservations for guests makes a big part of … Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job … You must be able to multitask and prioritize. Learn.org. A large aspect of communication is the ability to listen and evaluate. What's the Curriculum of a Hotel Management Associate's Degree? Posted: (1 months ago) chief concierge job description Template. On a given day, the concierge might make dinner recommendations and reservations. Knowing how to deal with different types of people and thriving in a social environment can be important to your work as a concierge. Customer service: A concierge needs the ability to meet and exceed guests' expectations and provide services they need. Regardless of information available through technology, many people prefer the personal touch of a concierge being available. Undergraduate Degrees in Hotel Management, Master's Degrees in Hotel Administration and Management, MBA in Hotel Management: Salary and Career Facts. Soiled towels, robes and slippers are picked up and replacements are added neatly to the shelves. Typical job work of a Concierge will vary based on the employer and the level of service offered by the facility. In May 2018, the BLS reported that New York was the top paying state for concierge positions, with an average annual wage of $44,820, while concierges in Wyoming, the fifth top paying state, made $36,040. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. A concierge provides a variety of services to guests. Hotel Operations Manager: Career and Salary Facts. All rights reserved. Not all guests are good at communication and some might not be able to adequately express their concerns and n… Check out the table below to learn about the skills and education required for a career in this field: As a concierge, you act as the personal assistant for guests at a hotel. Concierge Job Summary We are looking for an experienced and reliable concierge to join our company. A concierge serves as a personal assistant for hotel guests. Our company is looking for a Chief Concierge to join our team. Concierge responsibilities and duties The responsibilities and duties section is the most important part of the job description. Provides guests with information about attractions, facilities, services, and activities in or outside the property. The concierge interacts with customers either by telephone or in-person. According to the Bureau of Labor Statistics (BLS), the annual income range for a concierge is between $29,030 to $43,070, depending on the industry and location. They work either at the front desk or in another office. Some guest requests are simple, such as directions to a particular event or area in the city. CONCIERGE DUTIES AND RESPONSIBILITIES: Develops a strong knowledge of the hotel's facilities and services and of the surrounding community. Manage schedules and people: Keep up with guest schedules and remind guests of appointments. Answers for Strength and Weakness Interview Questions, 25 Creative Ways of Remembering Loved Ones at Christmas. 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