Must possess excellent written and verbal skills, To become proficient in Word, Excel, Lotus Notes, PowerPoint, AS400, and CU, Possess in-depth knowledge of cylinder gases and processes of each, Must be knowledgeable in all regulatory agencies including, but not limited to, FDA, DOT, LCU, OSHA, and EPA, No DUI/DWI or other alcohol (driving) related convictions within the last ten (10) years, Ensure all key and contract discrepancies are identified and escalated, Completes remediation on boxes/contracts as directed, Regularly provides reporting to senior leadership, Conducts onsite visits with Retail Operations Analysts, Bachelors or equivalent work experience; 3+ years branch operations experience and supervisory experience, Demonstrate a working knowledge of safe deposit boxes, Responsible for driving, and ensuring overall PUMA brand retail presentation, in Owned & Operated retail stores, Accountable for setting targets and standards for store operations to ensure that financial targets and retail KPIs are met and exceeded, Responsible for localization, execution, maintenance and compliance of all global Policies and Procedures, Ensure stores are facilitated to capitalize on RESEC and ATL activities and coordinate with Training, VM, Marketing, Merchandising and Planning/Allocation functions to deliver an in-store experience in line with Global Standards, Accountable for implementing the store development schedule including opening, closing and refurbishment of stores. SAMPLE J. 20+ retail operations manager resume samples to customize for your own use. Led team of 8 in selecting point-of-sale system for new locations and in operating home-office portion of system. Responsible for purchasing and receiving 3 times per week, daily preparation of 800 grab and go convenience items, coordination of special events, accounts payable, scheduling, training staff, forecasting, assisted with execution of on and off site catering events. Managed a $2M retail service budget and reduced spending by 10 % over 12 month period by moving to a cost to service menu. Held P&L responsibility over retail operations in store and at trade shows. 22 Operations Manager Resume Objective Examples to Guide You. Retail Operations Manager Resume Examples. Regardless of the industry you work in, a good resume can go a long way. Hired, developed and trained all cashiers and managers. Operations manager resume sample View this sample resume for an operations manager, or download the operations manager resume template in Word. Worked closely with deposit operations and risk compliance departments to enhance policies and procedures. Looking for cover letter ideas? Addresses escalated customer complaints, Serves as the contact with the Retail Operations Department for all audits and audit related projects involving retail operational functions, Is involved with the development, disbursement and updating of operational procedures, Makes recommendations to the BCM about possible ways to improve the operations of the Banking Center, Works with BCM to create and implement action plans when needed to better the quality of service or improve operations in the Banking Center, Encourages team environment through effective leadership and coaching, Branch travel required. Manage reconciliation of inventory process and post results, Communicate regularly with the stores and ensure that all emails and/or phone calls are returned within 24 hours, Prepare decks for sales and design meetings as well as Executive meetings, Very strong analytical and quantitative skills, Ability to build presentation decks in Keynote or Power Point, Able to express complex ideas in simple terms, Ability to rapidly assimilate knowledge of retail systems, Proven ability to handle multiple tasks in a dynamic, fast paced, entrepreneurial environment with changing priorities, Minimum 2-3 years’ experience in retail operations, financial planning and analysis, preferably in a retail environment, Communicate effectively in written and verbal form with entire Back Office Retail Team, Home Office, and Retail Stores, Work closely with field and Home Office to create, test and implement new procedures, best practices and programs that drive productivity, reduce labor spend and aligns operational expectations, Develop and facilitate implementation of company training programs, Manage and coordinate field meetings / schedules and events with the Retail division, Support field (stores / customers) via phone and email to ensure needs are met by QSR, Serve as project manager for new Store openings and forecasted closings. Their roles were recruiting and training staff, targeting sales, heard customer complaint and advice, and many more. ", Reduced manufacturing costs/inventory by 14%, Reconciled $9 million in aged receivables through audits and analysis, Implemented software changes to identify unresolved accounts, quarterly savings of $155,000, Monthly savings over $400,000 through process improvements for accuracy, Created filing system traceable through computer program. We’ve also included write up in key sections that will be noted in your Operations Manager resume. Designed loss prevention and fraud management strategies which resulted in significant inventory, Received the Employee of the Year award in 2005, Implemented new POS system and provided technical training to staff, Conducted bi-annual stock takes and stock loss audits reporting results to the CFO, Coordinated and implemented the construction and refurbishments of new and existing stores, Daily responsibilities included updating sales data, stock information, support for the POS system, supplies, coordination of utilities, and liaison with merchandisers, Organized and ran bi-annual staff sales generating approximately $300,000. Submission of accurate and timely information; cost control evaluations to ensure activities occur in most efficient ways. Supervised retail stores and store management teams. Added new store development /opening execution, souvenir apparel and fashion buying, and systems implementation to responsibilities. Average revenue per day $7,000 for retail sites, football concessions ave. $4,500 - 5,000 per game. Maintain a consistent OH&S process, Manage Operational workload calendar to deliver a predictive, cadenced workflow that Retail Teams can plan to, while also protecting peak selling periods, Work alongside HR to create, develop and implement policies, procedures and incentive schemes, Recruit and develop employees through coaching, mentoring and training ; set goals with employees and conduct performance appraisals, Develop an operational standards manual for issue to European store network & update accordingly, Ability to manage large partners and sustain profitable business partnerships, Highly organised with excellent attention to detail, Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable, Ability to ensure a high level of service and quality is maintained, Proficient with basic technology (e.g., POS system, Microsoft Office programs, and Apple devices), Well-organized, detail-oriented, and able to handle a fast-paced work environment, Strong technical knowledge of building systems, data center, UPS, electrical, mechanical, HVAC, etc, Excellent interpersonal skills with the ability to deliver effective communication (verbal and written) proactively with a customer-oriented approach, To coordinate, oversee and deliver an annual operating plan, To achieve sales growth and budgeted growth through developing winning strategies and people development, To asses the business and develop store business plans that support corporate retail initiatives, and track the results, To manage the measurement and analysis of internal processes to ensure the efficiency and effectiveness of those processes, To ensure operational activities meet with and integrate with organisational requirements for quality management, health and safety, legal stipulations, environmental policies and general care of duty, Maintaining and building relationships with the retail team and head office departments, Ensure retail teams and are adhering to company policy and procedures, Work with and assist in development and updating of policies and procedures in collaboration with key stakeholders, Provide retail support through exceptional leadership, coaching and management, Ensure team members are equipped to achieve sales and K.P.I targets, Monitor Retail teams to ensure that they are producing timely, credible, accurate projects and reports, Ensure the Retail teams are controlling expenses, Drive staff development, career and succession planning, Bachelor’s degree in Communications, Business, Education, or related experience, Minimum of four years experience in retail store operations, preferably with multi-unit management expereince, Proficient at writen communications (technical writing preferred) and implementing business policies in a concise and deliverable method, Proficient in Word, Excel, PowerPoint, and desktop publishing, Flexible, diplomatic facilitator with excellent verbal communication skills and follow through, Proficient at public speaking and facilitating to groups of all sizes, Direct responsibility for the management of JAG retail division, a network of 30+ stores Australia wide, Strong Financial Management competence, especially KPI's and other performance metrics, Full Profit & Loss accountability for retail operations including sales budgets, retail costs, retail contribution, Ability to create an extraordinary shopping experience for existing and potential JAG customers Australia wide via the implementation of appropriate process and training and development, Ability to lead, inspire and engage a strong, dynamic and effective retail team Australia wide, Development, execution & embedding of programs in-line with strategic objectives, Drive sustainable revenue growth, positive accountability and a 'true sense of belonging' across all levels of our team, Manage succession planning and develop a culture of internal promotion, Ensure buy-in from key stakeholders and manage initiatives through to execution, Proven ability to build functional relationships across our internal and external stakeholders, Previous experience managing stores in both freestand and clearance store environments would be highly regarded, Current experience executing and embedding national strategic objectives, Demonstrate financial acumen and experience managing a KPI driven team, Build strong relationships with cross functional partners and departments, Maintain a keen understanding of each departments needs and their contribution to the success of the business, Liaison with all departments that require task driven activity at the store to understand the business need and how it will impact payroll and other items on the calendar, Note that those who do not meet the requirements based on their resumes/applications will be screened out automatically in some cases, Bachelors degree prefered or equivalent in a related field of study, Minimum 3 years in a supervisory/management role, Demonstrated ability to lead people and get results through others, Strong focus on customer service and guest satisfaction, Demonstrated ability to communicate ideas and lead teams from conception to implementation, Create, develop and implement a comprehensive range of store operating procedures in line with Boden brand standards, Store communication with Boden brand tone of voice, Coordinate and communicate between support and business functions (include IT, maintenance, merchandising, marketing, HR and Finance), Create a comprehensive retail trading calendar – investigate trading feedback issues and ensure all operational issues are investigated and solutions implemented, Coordinate any programmes to support brand and customer satisfaction, Act as the ‘project sponsor’ on key initiatives offering the ‘voice of retail’ and supporting the Director of Retail on long term projects, Previous apparel retail store management/operations experience, Aptitude for driving operational excellence, Ability to influence various stake-holders, Proficient in Microsoft Word, Excel, Power Point, Project and Office, Effective communication, presentation and facilitation skills, Managing the day-to-day tasks of the retail field operations, Preparing and distribution weekly and monthly tools for the field, Preparing weekly, monthly, quarterly and yearly operational and sales reporting, Overseeing the development, execution, and compliance of new policy and procedure at the store level, Partner with departments to help implement new company objectives at store level, Operational coordination of opening, closing, renovation, and/or relocation, Participates in the establishment of policies to effectively communicate company strategies and objectives, Provides consulting and analytical support for wide-range of Retail Operation projects, Identifying vendors and resources for retail projects. It’s actually very simple. Grew revenue from $300,000 to $800,000 through new and existing customer development. Established and maintained highstandards of customer service. Recruited, hired and trained over 200 new employees for the Lockbox, Courier and items processing Departments over a 15 year period due to growth and turnover. To be a successful candidate for the leading operations manager jobs, your resume will require some oversight, says resume … Writing a great Operations Manager resume is an important step in your job search journey. An Operations Manager is a person who holds a key senior position in a company. Analyzed and implemented enhanced policies and procedures that reduced risk 10% and improved deposit operations efficiency, resulting in saving $12K annually. Search 26 Retail Operations Manager jobs now available in Vancouver, BC on Indeed.com, the world's largest job site. Grew revenue through the development of new product lines and customer retention plans. Researched market trends and developed relationships with vendors. Operations managers are the mechanics of any production organization – ensuring that the cogs keep turning. Demonstrate and teach consultative selling behaviors. Created and successfully implemented a new business direction for a $1 million family business. Build Your Own Now. See our sample Retail Operations Manager Cover Letter. Managed overall retail operations and business continuity plan for 2 states, ensuring adherence to audit and compliance processes, policies, and procedures. Oversaw budgets and P&L activity. Greet customers and ascertain what each customer wants or needs. - Choose from 15 Leading Templates. Partner with other store managers to support Staples business services by generating sales leads and coaching associates to do the same, Champion Staples Values: Own it, Say it Like it is, Be Caring, Keep it Simple, and Work Together, Two to Three years progressively responsible store management experience in a retail environment or service industry, Leadership: Engage & Inspire, Develop team capabilities, Delegate and monitor, Time management, Bachelor’s Degree in Business Administration or related field, Trains peers and Team Leaders on best ways to systematically improve execution at designated retailer(s), Leverages cross-functional resources to achieve aligned goals, Key CPG Account Sales: developing/negotiating/selling annual plans and retail programs (5 years), Broker management: directing/managing third party supplier (3 years), Retail Operations: implementing/managing retailer-specific programs (3 years), Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities within CPG retailer stores, Ability to clearly communicate ideas and achieve solutions through both oral and written communications with the designated CPG retailer, Lead discussions and communications with Starbucks Customer Business Development as to the results obtained against specific, measurable activities at various CPG retailers, Review and evaluate performance of Acosta against established objectives. Want to apply for a retail operations manager post? All rights reserved. Developed the national retail operation standards for Georgia Pacific which is still presently used. Sample Retail Operations Manager Resume. Resolves discrepancies and accounting differences between banker, item processing and data processing according to Bank Policy, Authorizes wire transfers, official checks, non-sufficient funds decisions up to the assigned limits, Works closely with Banking Center Managers (BCMs) and Regional Managers to improve operational efficiency in the branches, recommends additional training when necessary, Adheres to the prescribed security controls to protect the Banking Center against criminal and fraudulent operations and unnecessary risk or exposure, Set up external suppliers (security, analytics, workforce management, stock take) and manage to agreed budgets, Driving performance improvements through process development and innovation, Lead and manage loss-prevention through global Loss Prevention standards and audits. - Select from thousands of pre-written bullet points. Doc; Docx; Size: 4 KB. Other responsibilities include, but are not limited to, Maintain general standards for display, merchandising, and cleanliness, To be responsible for the overall operations of the retail shops and to drive sales to achieve company targets, To manage and motivate the retail team in order to provide quality customer service and maximize business result, To oversee both direct owned and franchise shops' performance and merchandising standard, To resolve operational problems and take other ad hoc duties when assigned, Maintain excellent high-performing teams and proactively ensure client Key Performance Indicators are executed consistently by addressing retail issues on an on-going basis. Reduced retail product out of stock average by 5 % across the Western Region by implementing a standard reporting and execution process. Brought into family retail business to help the organization change its business direction, product offerings, and strategy. While operations managers are most common in manufacturing, retail, transport and warehousing operations, they are also prevalent in industries, for example food and legal.In fact, every business that is reliant on tight processes and complex operations needs an operations manager. Improved operational efficiency 10% and reduced errors 20% by providing system upgrades and enhancements that simplified training of new hires and improved current staff system usage. theakelley.com. Coached sales team to exceed customer expectations and build lasting relationships. A qualifications summary is a 4-6 bullet point introduction, consisting of your experience, and greatest professional achievements. Reduced risk 10% annually by managing and executing business continuity plan, conducting monthly and yearly system testing, identifying critical process issues and implementing improvements. Saved $84K annually by negotiating improved vendor contracts, also resulting in increased consistency of services and coverage. The major roles described in the Retail Operations Manager Resume falls nothing short of the following – maximizing revenue, enhancing customer satisfaction, recruiting and motivating staff, ensuring that the sales targets are achieved, developing product display techniques, implementing marketing promotion or campaign, recruiting and training staff, scheduling shifts, performing quality controls, appraising … Heightened brand awareness by creating and managing consumer driven events at stores. Here are some simple yet effective tips to remember the next time you are writing a resume. Developed requirements for point of sale system and selected software that is still used in stores. ), Experience in process development, implementation, and management, Root cause analysis, action planning, and execution, Strong interpersonal skills – proven ability to work with members of a team, Can demonstrate examples of commanding respect and motivating teams, Advanced computer skills – thorough knowledge of data surgery and database management, Customer service mindset – able to support a “customer 1st” mentality, Inventory management and material planning experience, The nature of the work is focused on presenting and merchandising product to consumers, Define store best practices for functional area of expertise (i.e. Supervised team of 50 in the planning, buying, inventory turns, and sales of promotional product solutions toFortune 100 and other large companies. This retail manager job resumes, and the cv template is simple in design, thus, perfectly appropriate for everyone who is applying for any kind of job in the sphere of retail management. Answer questions regarding the store and its … Ensure cross functional partners have met their requirements and our Stores have all the necessary tools to execute, Serve as primary point of contact for all external vendor accounts, Provide support and assist Director of Operations with special projects as needed, Create a learning, nurturing, entrepreneurial environment that promotes internal career growth, Listen and assign the highest priority to customer satisfaction, including internal customers, Effectively manage all controllable expenses in all aspects of the operations department, Cultivate an environment of open, authentic dialog with DM’s, store teams, and Home Office partners, Listen and effectively probe for new ideas, see change as an opportunity, Minimum 5 years retail in store experience, with at least 3 years management, Must have Excel / Word / MS Outlook / Power Point skills, Must exercise tact and urgency while working with deadlines, Possess strong leadership, interpersonal and effective communication skills, Conflict resolution / relationship building skills, ability to lead, coach, and mentor, Eager to participate in all levels of work, constant interest in learning, Organized multi-tasker with ability to direct internal / external employee / guest relations, Previous experience at this level from a digitally driven luxury business, Educated to degree level (preferred but not essential), Ability to plan and prioritise effectively, 10 Years working experience in retail operations and sales environment, ideally in beauty and luxury sector, Able to speak Good level of English, while it is a plus to be able to speak Mandarin, Responsible for many of the non-selling aspects of the retail operation that includes the following: inventory management, warehouse management, receiving, ticketing and distribution. 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